• Problem Solving - Problem solving skills include the ability to search for information, analyze situations for the purpose of identifying the problem in order to generate alternative courses of action, weigh alternative courses of action with respect to desired or anticipated outcomes, and select and implement an appropriate plan of action. Problem solving abilities are significantly reduced by stress (Macnair & Elliott, 1992; Ishizuka et al., 2007; Hillier et al., 2006; Alexander et al., 2007) and also by depression (Nezu, 2006; Heppner et al., 1985). Dramatic improvements in problem solving ability are widely reported in InHappiness programs.

•

Emotional Intelligence (EI) - Our ability to recognize, understand

and manage emotions in ourselves and others is perhaps the most reliable

indicator of business success.

EI increases the ability to cope with change, make better decisions, and

improves organizational effectiveness in employee retention, talent

development, teamwork, employee commitment, morale and health,

innovation, productivity, efficiency, sales, revenue, quality of service, and

customer happiness and loyalty (Cherniss, Goleman, Bennis, 2011). EI is powerfully

and directly related to leadership effectiveness (Rosete &Ciarroch, 2005). It

augments positive work attitudes, altruistic behavior and work outcomes,

and moderates the effect of work-family conflict on career commitment 

(Carmeli 2003). 

EI moderates workplace aggression (Quebbeman & Rozell, 2002) and can help

resolve problems with bullying (Sheehan, 1999).

Studies show significant correlations between trust and EI in sales and

customer service resulting in increased financial performance (Heffernan et al.,

2008; Kernbach & Schutte, 2005). 

•

Relationship Intelligence — Organizations and individuals rise or fall

on their ability to develop solid relationships — good relationships are gold.

Working with others is an integral part of any complex task.

Good relationships are vital to cooperation that drives individual and

organizational success. They bring teams together and get projects

accomplished. They build customer happiness and return business.

Improvements in relationship skills are widely reported in InHappiness programs. The results shown here were measured using the gold-standard Bar-On EI scale administered by a leading independent test house.

•

Interpersonal Intelligence allows us to understand what others are

thinking and feeling, allowing us to craft responses to meet their needs.

•

Intrapersonal Intelligence — Understanding yourself is one of the

most important abilities for life success.

Understanding our strengths and weaknesses allows us to manage them — to

successfully navigate situations and capitalize on our strengths while

minimizing the impact of our weaknesses. This builds performance,

productivity, and happiness.